Welcome to Whisker & Wool (hereinafter referred to as "Whisker & Wool," "the Company," "we," "us," or "our"). This comprehensive Terms of Service Agreement (hereinafter referred to as "Terms," "Agreement," or "Terms and Conditions") constitutes a legally binding contract between you, the end user, purchaser, visitor, browser, subscriber, participant, and any other form of consumer (hereinafter collectively referred to as "you," "your," "user," "participant," or "customer"), and Whisker & Wool regarding your access to and use of all components, features, services, content, tools, interfaces, platforms, domains, functionalities, data transmissions, and all other associated or derivative mechanisms which fall under the purview of our ownership or control.
These Terms govern your access to and usage of, without limitation, the official Whisker & Wool website (inclusive of subdomains), mobile-optimized versions of such sites, software services, e-commerce purchasing tools, data entry portals, affiliate pages, third-party integrations, shipping interfaces, and any other medium or form of digital, physical, or hybrid interaction as they may exist now or in the future. This Agreement applies to all users without exception, and it governs all orders, transactions, inquiries, disputes, donations, exchanges, returns, and any other form of engagement.
If you do not agree to all terms, clauses, subsections, addenda, disclaimers, policies, conditions, or interpretive elements included or incorporated herein by reference, you are strictly prohibited from using or continuing to access the aforementioned services, purchasing goods, or engaging with any aspect of Whisker & Wool. Your use constitutes explicit and unqualified agreement to be legally bound.
1.1 Eligibility Criteria:
The services provided by Whisker & Wool are strictly available only to individuals who are of legal age, defined as eighteen (18) years or older or the applicable age of majority in your jurisdiction of legal residence. You affirm, by accessing our services, that you possess the legal right and capacity to enter into binding agreements under the applicable laws and statutes of your locality.
1.2 Exclusions:
Individuals who are barred from receiving services under applicable jurisdictions due to prior violations of law, court orders, embargoes, regulations, civil disqualifications, or other limitations imposed by national, international, or regulatory authorities, may not use the Services. Whisker & Wool reserves the unilateral right to deny service to any individual or entity for any reason or no reason at any time.
2.1 Platform Acknowledgment:
Whisker & Wool’s storefront is hosted on the Shopify Inc. platform, which provides us with the online e-commerce infrastructure that enables the marketing, sale, and fulfillment of products and services. All transactions conducted through our website are processed via Shopify’s secure and encrypted architecture, and the policies and limitations of Shopify may apply in addition to our internal policies.
6.1 Final Sale Policy:
All sales are final. By placing an order, you expressly waive your right to cancellation, refund, or return, except as expressly permitted in Section 6.2.
6.2 Exceptions:
Refunds or replacements may be approved in our sole discretion only under the following circumstances: (i) verified lost package (after 30 days of no tracking update), or (ii) items received with manufacturing defect substantiated by timestamped photo or video evidence within 48 hours of receipt.
6.3 Buyer Responsibility:
You are responsible for all risks of loss or damage upon delivery, including delays within our shipping systems.
7.1 Voluntary Donation Policy:
Whisker & Wool may voluntarily allocate approximately 1% of total gross revenue toward independent animal-related efforts, such as personal or informal projects that support animal welfare. These efforts are funded at our sole discretion and are not affiliated with or verified by any registered charitable organizations. The nature and recipients of these funds may vary over time without prior notice.
7.2 Not a Nonprofit:
Whisker & Wool is a privately held, for-profit company. We are not a nonprofit organization, a 501(c)(3), or any form of registered charity. Our donation initiatives are symbolic and promotional in nature and do not imply any official partnership, endorsement, or fiduciary duty on behalf of external organizations or causes.
7.3 No Deductions:
Donations are not tax-deductible, are non-refundable, and should not be interpreted as charitable contributions under tax law. Mentions of shelters, rescues, or animal welfare are expressive themes and do not imply ownership, control, or registration of such entities.
8.1 Chargebacks:
You agree not to initiate chargebacks for matters covered by our policies, including final sale, shipping estimates, and symbolic donation references. Doing so constitutes a material breach of this Agreement.
8.2 Legal Enforcement:
If you initiate a fraudulent dispute, we reserve the right to present all order data, shipping records, customer communications, and policy disclosures to the payment processor. In the case escalates, we may involve third-party collection agencies, credit reporting services, or pursue small claims action to recover damages and costs.
8.3 Arbitration Requirement:
Any unresolved dispute shall be subject exclusively to final and binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. By using our Services, you waive any right to jury trial or class action relief.
9.1 As-Is Services:
All content, products, and services provided by Whisker & Wool are made available on an "as-is" and "as-available" basis, without warranties of any kind, express or implied.
9.2 Limited Liability:
To the fullest extent permitted by law, Whisker & Wool and its owners, directors, employees, and partners shall not be liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits or data. Our maximum liability shall not exceed the total purchase amount.
10.1 Indemnity:
You agree to defend, indemnify, and hold harmless Whisker & Wool against any claims, damages, losses, liabilities, costs, or expenses (including attorneys’ fees) arising from your use of the website, violation of these Terms, or violation of any third-party rights.
10.2 Shopify Indemnity Disclaimer:
Shopify is not a party to this Agreement. Any disputes, chargebacks, claims, or legal inquiries must be directed to Whisker & Wool exclusively. Shopify shall not be held liable for actions, representations, or omissions by the Company.
11.1 Jurisdiction:
These Terms shall be governed by and construed in accordance with the laws of the United States and any applicable state laws, without regard to conflict of law provisions.
11.2 Legal Venue:
Any action not resolved by arbitration must be brought in a court of competent jurisdiction within the United States. You consent to personal jurisdiction in such courts.
11.3 Severability:
If any provision of these Terms is found to be unenforceable by a court, the remainder of the Terms shall remain in full force and effect.
For all questions, disputes, complaints, requests for legal service, or notices, please contact us at:
help@whiskerwool.com