From time to time, customers generously choose to make a donation in addition to their purchase. Donations are completely voluntary and go directly toward supporting our mission. Because these contributions are gifts rather than purchases, they are non-refundable once processed.
We deeply appreciate your kindness and generosity in helping us continue this mission.
While our policies are designed to be clear and protect both our customers and our business, please know that we approach every situation with fairness in mind. We understand that issues can arise, and when they do, we will always do our best to work toward a solution that leaves you feeling supported.
At Whisker & Wool, we don’t just see you as a customer, we see you as part of our community. Your trust and satisfaction are at the heart of everything we do.
At Whisker & Wool, every order means the world to us. Not only does your purchase help support our small business, but it also allows us to continue contributing to causes that matter to us. Because of this, all sales are considered final, and we are not able to offer refunds or returns for changes of mind, incorrect sizes, or accidental purchases. We kindly ask that you double-check your order details before completing checkout to avoid any issues.
That said, your satisfaction is our top priority. We value each and every customer who chooses to shop with us, and we want you to feel confident and cared for when ordering from our store.
We take quality control seriously, and every order is checked before being shipped out. However, if your order arrives damaged, defective, or incorrect, please reach out to us within 3 days of receiving it at help@whiskerwool.com